Cloud License Server backend outage – Incident details

Started

January 21, 2022 at 9:09 PM

Status

Resolved after about 2 hours

Impact

Major outage

Affected

Cloud License Server

Resolved
January 21, 2022 at 11:26 PM
Resolved
January 21, 2022 at 11:26 PM
The license service is now stable, we have requested an outage report from the backend vendor and will share details as they become available.
Monitoring
January 21, 2022 at 10:54 PM
Monitoring
January 21, 2022 at 10:54 PM
The vendor has implemented a fix to bring the backend service back online and we are continuing to monitor.
Identified
January 21, 2022 at 9:09 PM
Identified
January 21, 2022 at 9:09 PM
We are aware of an outage at our service provider for the Elevate licensing system. The vendor is aware of the issue and is working on a fix.