License key generation down - Incident details

Started

June 06, 2023 at 8:25 AM

Status

Resolved after about 4 hours

Impact

Operational

Affected

Support

Support Portal

Resolved
June 06, 2023 at 12:38 PM
Resolved
June 06, 2023 at 12:38 PM
This incident has been resolved. We apologise for any inconvenience. The backend database cluster serving the impacted components became unavailable. We have implemented a solution to prevent this from happening again.
Monitoring
June 06, 2023 at 10:10 AM
Monitoring
June 06, 2023 at 10:10 AM
We have implemented a fix and are monitoring the system. All license key generation services should be available.
Identified
June 06, 2023 at 8:25 AM
Identified
June 06, 2023 at 8:25 AM
License key generation services are currently not working. We have found the cause and are working to get them back online as soon as possible.

If you are trying to convert ePMP Elevate Flexible Licenses to Fixed Licenses, please contact support for help.