Issues with subscription status in cnMaestro cloud – Incident details

Started

July 11, 2023 at 11:19 AM

Status

Resolved after about 1 hour

Impact

Degraded performance

Affected

cnMaestro

Resolved
July 11, 2023 at 12:13 PM
Resolved
July 11, 2023 at 12:13 PM
The fix has been implemented and functionality has been restored, we apologise for the inconvenience.
Identified
July 11, 2023 at 11:19 AM
Identified
July 11, 2023 at 11:19 AM
We have identified an issue in cnMaestro that may cause incorrect or missing subscriptions data to be shown for some users, and some devices being erroneously shown as offline. We have identified the issue and a fix is being rolled out.