Notice history

Website

Operational

cnMaestro

Operational

Community

Operational

XMS

Operational

XMS Admin UI

Operational

EasyPass Guest Access

Operational

Device Status and Collection

Operational

CBRS

Operational

cnMaestro - CBRS

Operational

CBRS Partner - Google

Operational

CBRS Partner - Federated Wireless

Operational

Support

Operational

Support Portal

Operational

Helpdesk

Operational

Chat

Operational

Partner Cloud

Operational

Partner Portal

Operational

Rebate Portal

Operational

May 2023

No notices reported this month

Apr 2023

Resolved
April 22, 2023 at 6:52 AM
Resolved
April 22, 2023 at 6:52 AM
This incident has been resolved.
Monitoring
April 21, 2023 at 2:13 PM
Monitoring
April 21, 2023 at 2:13 PM
We have implemented a fix and are currently monitoring the result.
Investigating
April 21, 2023 at 1:48 PM
Investigating
April 21, 2023 at 1:48 PM
We are investigating an issue with the Entitlement system which is also affecting the ePMP Cloud License Server.

Resolved
April 20, 2023 at 8:18 AM
Resolved
April 20, 2023 at 8:18 AM
This incident has been resolved.
Monitoring
April 19, 2023 at 11:45 PM
Monitoring
April 19, 2023 at 11:45 PM
We have implemented a fix and are currently monitoring the result. If any customer is still having problems, please contact Cambium Support immediately.
Identified
April 19, 2023 at 10:25 PM
Identified
April 19, 2023 at 10:25 PM
We are aware of a problem with the ePMP Cloud License Server, and are working towards a fix. Customers who are affected can switch to fixed licenses by following the instructions that you should have received by email over the last few days. If you are affected and have not received any instructions, please contact Cambium Support.

Mar 2023

Resolved
March 13, 2023 at 7:03 PM
Resolved
March 13, 2023 at 7:03 PM
We've had the all clear from Federated Wireless, so we're closing this incident. Further updates will be posted to https://myfederated.federatedwireless.com/support?id=csm_ticket&table=sn_customerservice_case&sys_id=03e109791ba1a51007f9fc03cd4bcb10&view=csp
Monitoring
March 13, 2023 at 6:15 PM
Monitoring
March 13, 2023 at 6:15 PM
All errors have now cleared and service is stable. We will continue to monitor with the team from Federated Wireless.
Identified
March 13, 2023 at 5:32 PM
Identified
March 13, 2023 at 5:32 PM
The team at Federated Wireless has informed us that the issues were caused by temporary network congestion. In our monitoring systems the failures have stopped. We will continue to monitor the situation and update when possible.
Investigating
March 13, 2023 at 5:14 PM
Investigating
March 13, 2023 at 5:14 PM
Federated Wireless are currently investigating an issue with their SAS which is resulting in some grants being terminated and then returning to authorized - this could result in intermittent service. We will update as soon as we have news from them.

Resolved
March 05, 2023 at 6:19 PM
Resolved
March 05, 2023 at 6:19 PM
This incident has been resolved: it was a side-effect of a CloudFlare update. We are following up with our map provider for more details.
Investigating
March 05, 2023 at 4:48 AM
Investigating
March 05, 2023 at 4:48 AM
Map tiles are not loading in cnMaestro, and we are currently investigating.

Resolved
March 03, 2023 at 9:47 PM
Resolved
March 03, 2023 at 9:47 PM
The system has been stable for the past couple hours, so we are closing this while awaiting details from Google.
Monitoring
March 03, 2023 at 7:42 PM
Monitoring
March 03, 2023 at 7:42 PM
The issue appears resolved by Google, and we are currently monitoring the result.
Investigating
March 03, 2023 at 7:11 PM
Investigating
March 03, 2023 at 7:11 PM
We are currently investigating this incident.

Mar 2023 to May 2023