ePMP Cloud License Server issue - Incident details

Started

April 19, 2023 at 10:25 PM

Status

Resolved after about 10 hours

Impact

Major outage

Affected

Cloud License Server

Resolved
April 20, 2023 at 8:18 AM
Resolved
April 20, 2023 at 8:18 AM
This incident has been resolved.
Monitoring
April 19, 2023 at 11:45 PM
Monitoring
April 19, 2023 at 11:45 PM
We have implemented a fix and are currently monitoring the result. If any customer is still having problems, please contact Cambium Support immediately.
Identified
April 19, 2023 at 10:25 PM
Identified
April 19, 2023 at 10:25 PM
We are aware of a problem with the ePMP Cloud License Server, and are working towards a fix. Customers who are affected can switch to fixed licenses by following the instructions that you should have received by email over the last few days. If you are affected and have not received any instructions, please contact Cambium Support.