Entitlement and Cloud License Server Issue - Incident details

Started

April 21, 2023 at 2:13 PM

Status

Resolved after about 17 hours

Impact

Major outage

Affected

Cloud License Server

Support

Support Portal

Resolved
April 22, 2023 at 6:52 AM
Resolved
April 22, 2023 at 6:52 AM
This incident has been resolved.
Monitoring
April 21, 2023 at 2:13 PM
Monitoring
April 21, 2023 at 2:13 PM
We have implemented a fix and are currently monitoring the result.
Investigating
April 21, 2023 at 1:48 PM
Investigating
April 21, 2023 at 1:48 PM
We are investigating an issue with the Entitlement system which is also affecting the ePMP Cloud License Server.