All systems operational

Website
Operational

cnMaestro

Operational
Community
Operational
XMS
Operational
XMS Admin UI
Operational
EasyPass Guest Access
Operational
Device Status and Collection
Operational
CBRS
Operational
cnMaestro - CBRS
Operational
CBRS Partner - Google
Operational
CBRS Partner - Federated Wireless
Operational
Support
Operational
Support Portal
Operational
Helpdesk
Operational
Chat
Operational
Partner Cloud
Operational
Partner Portal
Operational
Rebate Portal
Operational

Notice history

Jun 2023

License key generation down
  • Resolved

    This incident has been resolved. We apologise for any inconvenience. The backend database cluster serving the impacted components became unavailable. We have implemented a solution to prevent this from happening again.

  • Monitoring

    We have implemented a fix and are monitoring the system. All license key generation services should be available.

  • Identified

    License key generation services are currently not working. We have found the cause and are working to get them back online as soon as possible.

    If you are trying to convert ePMP Elevate Flexible Licenses to Fixed Licenses, please contact support for help.

May 2023

No notices reported this month

Apr 2023

Entitlement and Cloud License Server Issue
  • Resolved

    This incident has been resolved.

  • Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Investigating

    We are investigating an issue with the Entitlement system which is also affecting the ePMP Cloud License Server.

ePMP Cloud License Server issue
  • Resolved

    This incident has been resolved.

  • Monitoring

    We have implemented a fix and are currently monitoring the result. If any customer is still having problems, please contact Cambium Support immediately.

  • Identified

    We are aware of a problem with the ePMP Cloud License Server, and are working towards a fix. Customers who are affected can switch to fixed licenses by following the instructions that you should have received by email over the last few days. If you are affected and have not received any instructions, please contact Cambium Support.

Apr 2023 to Jun 2023