All systems operational

Website
Operational

cnMaestro

Operational
Community
Operational

Learning Platform

Operational
XMS
Operational
XMS Admin UI
Operational
EasyPass Guest Access
Operational
Device Status and Collection
Operational
CBRS
Operational
cnMaestro - CBRS
Operational
CBRS Partner - Google
Operational
CBRS Partner - Federated Wireless
Operational
Support
Operational
Support Portal
Operational
Helpdesk
Operational
Chat
Operational
Partner Cloud
Operational
Partner Portal
Operational
Rebate Portal
Operational

Notice history

May 2023

No notices reported this month

Apr 2023

Entitlement and Cloud License Server Issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are investigating an issue with the Entitlement system which is also affecting the ePMP Cloud License Server.

ePMP Cloud License Server issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have implemented a fix and are currently monitoring the result. If any customer is still having problems, please contact Cambium Support immediately.

  • Identified
    Identified

    We are aware of a problem with the ePMP Cloud License Server, and are working towards a fix. Customers who are affected can switch to fixed licenses by following the instructions that you should have received by email over the last few days. If you are affected and have not received any instructions, please contact Cambium Support.

Mar 2023

intermittent issues with Federated Wireless CBRS SAS Service
  • Resolved
    Resolved

    We've had the all clear from Federated Wireless, so we're closing this incident. Further updates will be posted to https://myfederated.federatedwireless.com/support?id=csm_ticket&table=sn_customerservice_case&sys_id=03e109791ba1a51007f9fc03cd4bcb10&view=csp

  • Monitoring
    Monitoring

    All errors have now cleared and service is stable. We will continue to monitor with the team from Federated Wireless.

  • Identified
    Identified

    The team at Federated Wireless has informed us that the issues were caused by temporary network congestion. In our monitoring systems the failures have stopped. We will continue to monitor the situation and update when possible.

  • Investigating
    Investigating

    Federated Wireless are currently investigating an issue with their SAS which is resulting in some grants being terminated and then returning to authorized - this could result in intermittent service. We will update as soon as we have news from them.

cnMaestro Map Outage
  • Resolved
    Resolved

    This incident has been resolved: it was a side-effect of a CloudFlare update. We are following up with our map provider for more details.

  • Investigating
    Investigating

    Map tiles are not loading in cnMaestro, and we are currently investigating.

CBRS Issues for Google Wireless Customers
  • Resolved
    Resolved

    The system has been stable for the past couple hours, so we are closing this while awaiting details from Google.

  • Monitoring
    Monitoring

    The issue appears resolved by Google, and we are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Mar 2023 to May 2023